Project Manager / Delivery Assurance for SAP and Service Now (f/m/d) in Radebeul
Project Manager / Delivery Assurance for SAP and Service Now (f/m/d)
Full or part time
At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.
With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
Make this the place where you grow
Location: Germany, Poland, Bulgaria or Romania
What makes us special:
We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.
- Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.
- Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy
- Family first: e.g. daycare allowance, paid maternity leave and paternity network
- SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
- We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers
- We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.
Do you love challenges?
As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services, you will be responsible for:
- Conducting risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.
- Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.
- Supporting Red/Amber projects by developing and executing " Back to Green" action plans , including internal management reporting.
- Managing customer escalations: leading top management customer escalations, supporting executive management in the de-escalation process, addressing root causes, and restoring customer confidence.
- Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality, speed and profitability
Convince us with your potential!
- Bachelor’s degree in IT, Computer Science , or a related field
Several years of work experience in Delivery Assurance, Project and/or Services Management proves your:
- Expertise in SAP and ServiceNow within complex enterprise environments
- Delivery assurance skills , supported by certification (e.g. Six Sigma)
- Strong project/service management and leadership abilities
- Solid analytical and problem-solving skills , with a data-driven approach
- Excellent communication and collaboration skills with technical and business stakeholders
- Commitment to continuous improvement , attention to detail, and adaptability under pressure
- Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)
- Proficiency in written and spoken English and German
Empfohlene Jobs
Kinder-/Jugendbetreuung
Starte Deine Zukunft im Bereich Soziale Arbeit gemeinsam mit dem Heilpädagogisches Kinderheim St. Maria Kalzhofen und der IU Internationalen Hochschule (IU) . Im Dualen myStudium – akkreditiert…
Softwareentwickler Automotive (m/w/d)
Diese Herausforderungen übernimmst du * Erstellung von komplexen Softwarelösungen für Embedded Systems im Automotive-Umfeld mit den Schwerpunkten elektrischer Antriebsstrang und autonomes Fahren * Ums…
Rechtsanwaltsfachangestellte (w/m/d) - Homeoffice & flexible Arbeitszeit
Keine Lust auf Kanzlei von gestern? Bei uns ist Homeoffice kein Ausnahmezustand und Flexibilität kein Buzzword. Werde Teil einer modernen, digitalen Kanzlei mit klaren Abläufen, gelebter Kommunikat…
KI-Projektleiter Transformation & KI-basierte Geschäftsmodelle (m/w/d)
Wir suchen Für unser DEHOGA-Team suchen wir einen KI-Projektleiter Transformation & KI-basierte Geschäftsmodelle (m/w/d). Als zentrale Schlüsselfunktion gestalten Sie die strategische und operat…
Beratung/Steuern/Wirtschaftsprüfung
Life is always about becoming… Im Leben geht es darum, sich auf eine Reise zu begeben, um die beste Version unseres zukünftigen Selbst zu werden. Während wir Neues entdecken, stellen wir uns Herausfo…
German-Speaking Digital Marketing Sales Executive Barcelona
Are you a passionate sales or digital marketing professional ready to take your career to the next level all while living in one of the worlds most vibrant cities? If yes, we want you on our team! …
Supervisor Bar (m/w/d) (Stuttgart)
Unternehmensbeschreibung Unser Herz schlägt türkis. Arbeiten bei Motel One ist wie zu Freunden kommen, wo Wertschätzung und Unterstützung großgeschrieben werden und die individuelle Persönlichkei…
Projektleitung verfahrensübergreifende Recherche- und Analyseplattform (VeRA) (w/m/d)
Beim Präsidium Technik, Logistik, Service der Polizei (PTLS Pol) ist am Standort Stuttgart in der Abteilung 2 – Abteilungskoordination zum nächstmöglichen Zeitpunkt die Stelle einer Projektleitung…
Empfangsmitarbeiterin (m/w/d)
Renommiertes Unternehmen Familiäres Umfeld FIRMENPROFIL: Unser Kunde ist ein etabliertes Unternehmen aus der Business Services Branche mit einer professionellen Arbeitsumgebung. Es handelt…