Director Customer Success - DACH & Europe (f/m/d)

Be bold, think big and grow with us!

We are one of the fastest growing B2B scale-ups in Germany, creating real value for the engineering industry. With our software, we are setting a new standard in the spare parts business, enabling comprehensive market transparency for the first time. To achieve this, we challenge the status quo every day and support our employees in actively shaping their careers and pushing their own boundaries. Become part of a team that can't be stopped, that overcomes challenges together and celebrates success together. Are you ready? Join the crew!

‍ 

Be part of our success story and join us as Director Customer Success - DACH & Europe (f/m/d)!

We are looking for a leader t o support mainly our DACH team but doesn’t shy away to also support our Italy and Nordics operations if needed.

• Hands-On Mentality: Taking responsibility for key customer interactions and expansion processes to build trust and drive net revenue retention.
• Strategy and Vision: Co-develop and execute a comprehensive customer success strategy for our DACH operations to drive customer satisfaction, retention, and growth.
• Team Leadership and Development: Lead, inspire, and grow a high-performing customer success team, fostering a culture of excellence and continuous improvement.
• Customer Engagement: Ensure a seamless onboarding process and ongoing engagement with customers to maximize their success and ROI with our solutions.
• Relationship Management: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business objectives.
• Performance Tracking: Monitor key customer success metrics, analyze data to identify trends, and implement initiatives to enhance the customer experience.
• Collaboration: Work closely with Sales, Product, and Marketing teams to align strategies and ensure a cohesive approach to customer success.

• Proven track record in a Tier 1 or Tier 2 consulting company in the industrial space or equivalent experience
• Significant experience in a Customer Success role within the B2B SaaS environment
• Experience with managing teams of individual contributors
• Experience in building and maintaining long-term customer relationships
• Basic manufacturing and / or pricing experience is a plus
• Excellent communication and interpersonal skills, with fluency in German and English; additional languages (e.g. Italian, Swedish) are a plus.

• Our modern and open scale-up culture gives you the freedom to unleash your creativity within a dynamic and agile team.
• Fail Fast, Learn Faster: Feedback here is exactly what it should be - an essential part of your work.
• We invest in your growth: Discover our Learning & Development programs - including an L&D budget!
• Flexible working hours and the option to work hybrid.
• Rest is important too - 30 days of vacation ️
• Travel by Train: Even MARKT-PILOTS take the train! We subsidize your monthly Deutschland-Ticket!
• Job bikes for those who prefer to travel on two wheels! ‍♀️
• Crew-Love: Look forward to regular team events, exciting gaming sessions, and much more. ️
• Stay Healthy: With a discounted WELLPASS membership and healthy snacks, you can always recharge your batteries.
• Corporate Benefits: Discover a variety of attractive offers from top brands with exclusive discounts.

Awarded as a Top-5%-Employer for the 5th time in a row. Fly with us @MARKT-PILOT!