Technical Delegate / Flying Doctor

About us

Technical Delegate / Flying Doctor (m/f/d)

Field-based | Stuttgart, Bamberg, Kaiserslautern | Full-time | Hybrid

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
Tasks
What you’ll doSupport dealerships and repairers on-site and remotelyDiagnose and resolve complex electrical, electronic, and drivability faultsUse OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterizationIdentify root causes using wiring diagrams and technical documentationSupport both individual cases and wider technical issues across fleetsCreate clear technical reports and case updatesCoach technicians and provide hands-on guidanceFeed recurring issues into continuous improvementProfile
What you bringStrong experience in automotive diagnostics / technical support / workshop or field serviceProven ability to fix complex electrical/electronic faultsHands-on use of OEM diagnostic toolsConfidence reading wiring diagrams and technical documentationExperience working with workshops, engineering, or technical teamsAbility to support and guide techniciansPreferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledgeModern vehicle systems: powertrain, ADAS, body electronicsNetworks: CAN / LIN / FlexRayDiagnostic methods: root cause analysis, guided diagnostics, flashingLanguageWorking proficiency in German/English required (written and spoken)We offer
What we offerHybrid working (field + home office)31 days paid time offPension, health & wellness programsUrban Sports Club subsidyDevelopment opportunitiesCompany car+fuel cardLaptopMobile phoneGreat opportunities for future development internal within MSX InternationalAdditional contact details
About MSXMSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.