Customer Quality Engineer

This position is at Sony

The selection process will be fully managed by Sony.

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The Customer Quality Engineer serves as the primary technical interface between Sony Semiconductor Solutions and automotive customers, conducting root cause analysis of returned components and delivering timely, compliant responses. This role ensures quality excellence across the automotive supply chain while maintaining customer trust and regulatory alignment within a fast-paced, forward-thinking environment. **You will:** * Support the execution of detailed failure analysis of automotive customer returns identifying root causes and where necessary support implementing corrective actions within agreed timelines * Perform visual inspection under a microscope to identify surface defects and damage * Maintain and calibrate analytical equipment to ensure readiness for immediate quality investigations * Prepare and handle quality documentation including PPAPs, PCNs, and CPN tracking in compliance with IATF 16949 standards * Represent Sony in customer quality reviews, presenting technical findings and improvement initiatives with clarity and professionalism * Collaborate with multi-functional teams to drive continuous improvement and prevent quality escape recurrence **You will bring:** * A background in automotive semiconductors or quality engineering * Familiarity with a quality department, preferably with returned part handling or lab work * Hands-on technical interest and strong attention to detail * Good understanding of quality processes and customer communication * Strong organisational skills and a practical, proactive approach and willingness to learn * Fluency in English and preferably German too This role is being offered on a **fixed-term basis** to support **parental cover**. Candidates must have the **legal right to work** in the country. **Your new office** **Stuttgart Technology Center (STC)** The Stuttgart Technology Center (STC), located at Stuttgart Bad Cannstatt in Germany, is one of the Sony Research & Development Centers in Europe and is part of the Sony Semiconductor Solutions Group. The STC departments contribute to the success of Sony, supporting the dreams of creators with the power of technology. Together with our colleagues around the world, we create experiences that move hearts, and deliver these to people worldwide through Sony products and services. Our Stuttgart office is based close to the city center and is easily accessible by public transport, car and bike. We offer our employees many local benefits and have state of the art laboratories using the most modern techniques and technology. **Life at Sony** We ensure **competitive salaries** and benefits by using established benchmarking. We encourage healthy **work-life balance** supported by hybrid and **flexible** working policies. We are a positive **community** who dream big together, respect each other, and enjoy a collaborative culture. We like to celebrate our colleagues who make a real difference using our **recognition** platform. We also provide access to numerous services and platforms for all aspects of **wellbeing**. We **listen** to our people through conversations and surveys, **respect** their suggestions, then act on them. We also provide allowances for **volunteering days** so that our staff can support the causes they are most passionate about. You can build your career around you with our fantastic range of **learning & personal development** programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive **mobility** team to support you if you take that leap! **Bring your uniqueness to Sony** We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture. **We are Sony Europe** Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique. With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale. Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together. **Equal Opportunity** Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics. **Disability Accommodation for Applicants to Sony Europe** Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at [[email protected]]([email protected]) or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required. **Recruitment Fraud Notice** Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official [Sony Europe Career Portal]( Please also be advised that we never request payment or personal financial information. #LI-CM1

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